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Simatic Manager program issue

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Hi

I have had a s7 program sent to me from a machine builder that is missing the actual hardware configuration and current program file, all I get is the S7 folders from previous versions of the program

A first it thought it was a mistake by them but after lots of backwards and forwards they are saying they are emailing the full program, we have tried we transfer, archive and saved program but they all open the same

 

am I missing something stupid here as I cannot see the hardware configuration or program folder that we usually sit under it in the program tree

Below what I can see when I open project in simatic manager

60f01ec35cb0c_Garador1.thumb.png.0438e30

This what I would usually see when opening a project i

 

60f01f5194e61_Gara2.thumb.png.18194482ab

Help much appreciated ! Going crazy here........

 

 


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